Frequently Asked Questions
How do I place an order?
Simply browse our product categories, select the items you’d like to purchase, and add them to your cart. Proceed to checkout to complete your order with secure payment options.
What payment methods do you accept?
We accept a variety of payment options including all major credit cards, cash at the time of pickup, and Bitcoin.
What is your return policy?
We offer a 30-day money-back guarantee on all purchases. If you’re not satisfied, contact us within 30 days for a refund or exchange. Please refer to our Return Policy page for detailed information.
How can I contact customer service?
You can reach us through our contact form on the website or via our customer support email listed on the Contact page.
Do you offer free shipping on all items?
Yes! Kazwel.com offers free shipping on all orders, regardless of the purchase amount.
Do you ship internationally?
Currently, we do not offer international shipping. All orders are shipped within the US.
How do I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking number to monitor your shipment. Or you can always track on site.
How long does delivery take?
Delivery times may vary depending on your location. Typically, orders are shipped within 1 business day, and USPS estimates delivery within 3-7 business days after shipment.
Do you offer wholesale or bulk purchasing options?
Yes, we offer wholesale and bulk options for value customers only. Please reach out to our customer service team for more information.
Is my personal information secure when shopping on Kazwel.com?
Yes. We utilize secure encryption methods to protect your personal and payment information. Your privacy and security are our top priorities.
What if I receive a damaged or incorrect item?
Customer satisfaction is our top priority. If you receive a damaged or incorrect product, please contact our customer support team within 48 hours of delivery for assistance with returns or exchanges.