Refund Policy

At kazwel.com, we are committed to providing high-quality organic products and diverse offerings to our valued customers. Your satisfaction is our priority. Please review our Refund Policy below:

1. Eligibility for Refunds

– Refunds are available for products that are defective, damaged during shipping, or do not match the description on our website.
– Refund requests must be made within 30 (thirty) days of receipt of the product.
– Opened or used products are only eligible for refunds if they are found to be defective or damaged.

2. Non-Eligible Items

– Products that are marked as final sale or clearance.
– Perishable items that have been opened or used.
– Items damaged due to misuse or mishandling by the customer.

3. Refund Process

– To request a refund, please contact our customer service at [contact page] with your order details and reason for the refund.
– Upon approval, you will receive instructions on how to return the product.
– The returned product must be unused, in its original packaging, and in the same condition as received.

4. Refund Method

– Refunds will be processed via the original payment method within 7-10 business days after we receive and inspect the returned item.
– Shipping costs for returns are the responsibility of the customer unless the item was defective or incorrect.

5. Exchanges

– We do not offer direct exchanges. If you wish to exchange a product, please follow the return process and place a new order.

6. Changes to this Policy

– kazwel.com reserves the right to update or modify this Refund Policy at any time. Changes will be effective immediately upon posting on the website.

7. Contact Us

If you have any questions regarding our Refund Policy, please contact us:

Thank you for shopping with kazwel.com!